Tawazoun Platform
The official Riyadh Real Estate Balance Platform, enabling citizens to easily apply online for…
Digital Complaint
A service that enables beneficiaries to submit complaints related to the delivery of government e-services and technical issues, subject to the applicable requirements and conditions
- Access the GOV.SA National Platform through the National Single Sign-On (Nafath).
- Enter your personal information, including mobile number and email address.
- Select the platform related to the report.
- Choose the service related to the report.
- Provide a title and description for the report, then submit the request.
- You will receive an SMS containing the report reference number.
- Receive a notification from the Aamer Center confirming that the report has been forwarded to the government entity responsible for the platform.
- Receive a notification once the report has been processed or if additional supporting documents are required.
- Access the service through the National Single Sign-On (Nafath)
- A complaint reference number issued by the relevant government entity, where the specified response period has elapsed without resolution.
- A complaint reference number issued by the relevant government entity for complaints with no specified response timeframe.
- A screenshot or document showing the status of the complaint submitted to the government entity.
- Inability to submit a complaint to the government entity due to a technical issue.
- No previous escalation submitted to the Beneficiary Engagement Center “AMER” for the same complaint reference number.
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Comments & Suggestions
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