Introduction
Stemming from the Royal Commission for Riyadh City’s belief in the importance of community partnership in achieving comprehensive urban development and enhancing quality of life in the capital, e‑participation holds great significance in opening channels of effective communication. This policy aims to provide everyone with the opportunity to submit their opinions, suggestions, and innovative solutions, and to convey them to officials and decision‑makers at the Commission, ensuring the building of dialogue and shared development for the future of Riyadh.
Objectives of E‑Participation
- Enhancing transparency across all of the Royal Commission’s work and projects.
- Engaging beneficiaries and interested parties in decision‑making, designing innovative solutions, and developing services.
- Understanding the needs and aspirations of Riyadh’s residents and visitors.
- Clarifying the impact of beneficiary participation on the decisions taken, and publishing the results of these contributions.
Target Groups (Scope of Participation)
The Commission is keen to provide the opportunity to everyone without exception, including: citizens, residents, visitors, experts and specialists, and representatives of the private sector and the non‑profit sector. The Commission also pays special attention to enabling and engaging persons with disabilities, the elderly, women, and children across its digital channels.
E‑Participation Channels and Tools
The Royal Commission for Riyadh City provides numerous digital tools to ensure a diversity of participation methods. Some or all of them may be used depending on the nature of the topic at hand, including:
- Consultations and inviting opinions on projects and regulations.
- Opinion polls and targeted surveys.
- Co‑creation and idea‑generation platforms.
- Complaints, reports, feedback, and direct evaluations.
Terms and Conditions of E‑Participation
To ensure the desired objectives are met and to reflect a positive image of the community, the Commission expects all participants to adhere to the following guidelines when submitting their contributions:
- Commitment to Values: Participation must comply with the teachings of the tolerant Islamic faith, national customs and traditions, and the laws of the Kingdom of Saudi Arabia.
- Language of Participation: It should be written in clear, simple, and objective language, observing the rules of formal Arabic and correct spelling as much as possible.
- Public Etiquette: Strictly refraining from writing any offensive, obscene, or indecent expressions, anything containing insults or defamation, or any racist or sectarian connotations toward any person or entity.
- Proper Use of Texts: Exercising care when quoting religious texts (Qur’anic verses and Hadiths) to avoid distortion or error, and not using them out of context.
- Privacy: Not publishing any personal data (such as names, contact details, or addresses), and not using the participation channels to market for any other party.
- Safe Use: Not submitting the same contribution more than once, and not misusing the e‑participation systems in any way that affects their performance, security, or continuity.
The Commission’s Rights and Disclaimer
- The Commission undertakes to periodically review the contributions submitted; however, it is not obligated to respond to or review all contributions at the same time.
- The Commission reserves the full right to not publish, delete, or hide any contribution it deems to conflict with its policies or the laws of the Kingdom, without being obligated to justify doing so.
- Under no circumstances shall the Royal Commission for Riyadh City, its employees, or its representatives be legally liable for what visitors write or publish in the form of comments and remarks through the e‑participation channels.
- Interacting and participating through the Commission’s channels constitutes implicit consent to the Commission’s right to use these contributions in decision‑making processes, shaping future policies, and publishing their results.
The Commission’s Commitment and Privacy
The Royal Commission for Riyadh City affirms its full commitment to engaging with contributions as quickly as possible, along with its complete commitment to maintaining the confidentiality of information and the privacy of users’ data while processing contributions and suggestions.